Rob van den Wijngaard

I'm a seasoned expert in the field of digital transformation and change management with a deep-rooted passion for promoting a data-driven way of working. Over the last two decades, I've created an innovative Cloverleaf model, a solution that seamlessly integrates the facets of customer interaction, humans and culture, processes, management and organization, and information technology into your digital transformation projects. This multidisciplinary approach allows for comprehensive and effective change management strategies.

I've earned a reputation as an international speaker and thought leader on topics such as data-driven work methods, employee satisfaction, and digital transformation. Through the development and delivery of master classes, I aim to educate and inspire others about the potential of digital transformation.

In the realm of shared services, I've pioneered the establishment of a Financial & HR Shared Service Centre and an Operations Expertise Center, resulting in an impressive annual cost reduction of approximately 30%. With a focus on quality improvement and operational risk reduction, I've successfully transformed a traditional shared service centre into a future-ready Financial Shared Service Centre (FSSC) — highlighting the power of robotics, analytics, automation, and a mindset geared towards continuous improvement and monitoring.

By adopting the exception principle, I've introduced new methods of working and reimagined workforces, ensuring the shared services I manage are ready to face the future. The integration of digital transformation strategies into these areas showcases my commitment to a data-driven way of working, thereby solidifying the promise of operational excellence in shared services.