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What if I need to cancel a reservation?

As a provider you can cancel a booked event if you need to. However, it will make you a subject to cancellation fees according to cancellation policies. Any cancellation on Provider side will trigger a full refund to a booker and depending on time of the cancellation one of the two possible cancellation fees. Cancellation fee will cover all cost finding an alternative event for a booker as well as fees we need to pay to financial service providers. 

If you need cancel an event please click on your avatar icon in top-right corner and select “Provider Section” in drop-down menu. In “Provider Section” menu on top of the page select “Reservations”. This will take you to a list of all reservations where you can select the one you need to cancel. “Cancel Booking” buton is on the right under “View confirmation”. Clicking on it will take you to event cancellation summary where you will be asked to acknowledge provider cancellation policy terms and write a short message to booker explaining reason of cancellation. Cancellation fee will be deducted from your next payout. 

For more details on Provider Cancellation Policy please click here.