- Prices are expressed by hour incl tax (Time zone : Zurich)
Our ability to deal effectively with our emotions in the workplace is critical to our success as managers and service providers.
As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional, and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.
Professionals who will benefit from this course include those who wish to accomplish the following: Increase deliberateness in making a decision Temper negative responses to distressing situations Improve conflict and communication skills
- Duration: 6 Hours
- Languages: English, Italian, Spanish
- Min. participants: 3
- Max. participants: 30
Price per Person: CHF297
- Future Skills
- Team building
- Conflict Management
- Critical thinking
- Get to Know Each Other
- Learning Together
- Out of Comfort Zone
- People Management
- Problem solving
What to expect:
Through skill-building exercises and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills, and perceptions to perform your role and manage your emotions with confidence and positive results. How to recognize and understand the five competencies for building Emotional Intelligence Self-motivation and job satisfaction as factors that contribute to high performance Practical tools and skills for communicating effectively, assertively, and collaboratively Influencing and partnering skills Communication approaches and skills for developing relationships and ownership for successful outcomes and follow-through Skills for conflict management and dealing with difficult situations How to choose perceptions and behaviors that will lead to positive outcomes
A lot of interaction, activities, role plays
What's not included:
Printed material, food and beverage
Provider is based in LONDON.