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Managing Difficult Conversations

provided by Sarah S. print this page

Using our fully virtual "visualise, practice, feedback" learning model, Learners will understand why we avoid certain difficult conversations and learn valuable techniques for how to lead them with confidence. Learners prepare to get better outcomes from their difficult conversations using a simple WHICHIEN framework. They will also understand the underlying neuroscience behind why the conversations are difficult and develop techniques for managing them better (even when they go off track)

  • Duration: 4 Hours
  • Languages: English
  • Min. participants: 2
  • Max. participants: 100

Price per Person: CHF190

Cancelation: Flexible

  • Future Skills
  • Communication
  • Conflict Management
  • Leadership
  • Learning Together
  • People Management
  • Relationships & Trust
  • Working Remotely
  • Building Strategy
Key Highlights

What to expect:

1. Receive short, practical frameworks and tools to improve your performance and then watch videos outlining the skills and behaviours that you are trying to master 2. Take short quizzes, review specific learnings in short video clips and reflection exercises help embed your new knowledge 3. In response to short prompts from the platform, you will record 1-2 minute videos of yourself demonstrating you can transfer your knowledge into practice. You get to watch yourself back and evaluate your own performance using our performance grid. 4. Our LiveTutor phase! Here you will demonstrate you have mastered your new skills in a real life scenario with one of our LiveTutors on a video link. This session is recorded and uploaded to our platform. 5. Your feedback coach reviews your performance in the LiveTutor video and creates a feedback report outlining what you did well and where you need to improve. Your feedback report will also include insights generated from our own proprietary conversational analytics analysis. You follow the reflection steps to help change your behaviour moving forward

What's included:

e-learning tools, tips, and practice videos A 30-minute Livetutor session where you can practice your new skills with a real-life person on a video call A personalised feedback report combining both machine learning conversational insights and human coaching, outlining what you did well, where you can improve and reflection exercises to help improve your performance moving forward Access to the content and your practice videos/feedback for 1 year

What's not included:

You need to have access to a computer with a working webcam, Chrome or Firefox internet browser and a minimum of 1 Mbps bandwidth


Provider is based in La Tour-de-Peilz.